ECC Roofing & Siding Verified Reviews: Real-World Reputation & Transparency Report
As local craftsmen who have walked thousands of roofs across South Jersey, we know that a slick sales pitch won't keep the rain out of your living room.
In our 27 years serving this community—from the historic Victorian homes in Haddonfield to the coastal-influenced properties dealing with salt air and heavy humidity—we have seen exactly what severe Nor'easters and brutal freeze-thaw cycles do to inferior exterior work.
At ECC Roofing & Siding, we don’t just build roofs; we engineer structural building envelopes designed to survive local weather loads. But you don't have to take our word for it. We let our South Jersey neighbors do the talking. ECC Roofing & Siding maintains an average of 4.9 verified reviews with over 1,900 reviews. We don't curate our feedback; we aggregate it, giving you unvarnished transparency into our craftsmanship.
Key Takeaways & Quick Links
- Verified Data: 4.9 Average Rating across 1,900+ verified customer experiences.
- Local Expertise: Serving South Jersey since 1998 with deep knowledge of local township codes and historic property requirements.
- Certifications: Owens Corning Platinum Preferred Contractor, $6M Insurance Policy, BBB A+ Rated.
The Global Metric: Verified Reputation Summary
Choosing an exterior contractor is an exercise in trust, not marketing. We believe reputation is earned drop by drop, nail by nail. Across more than 10 independent third-party platforms, ECC Roofing & Siding maintains a forensic standard of excellence in the South Jersey market.
- Total Verified Reviews 1,900+
- Average Rating 4.9 Stars
- Active Since 1998
- Credentials Owens Corning Platinum Certified, GuildQuality Accredited, fully licensed, and backed by a massive $6M liability insurance policy.
(Note: Review counts and ratings are audited and updated monthly to ensure transparency for our homeowners, commercial partners, and local search engines.)
Multi-Platform Corroboration (Data Anchors)
We actively encourage homeowners to leave feedback on the platform where they feel most comfortable. This ensures our reputation is cross-verified by leading manufacturers, strict consumer advocacy groups, and local map algorithms.
| Review Platform | Reviews | Rating | Primary Focus |
|---|---|---|---|
| Trust Index | 428 | ★ 4.8 | General Consumer Aggregator |
| Birdeye | 400 | ★ 4.8 | Verified Customer Syndicator |
| Google Business Profile | 396 | ★ 4.8 | Local Proximity & Map Pack Proof |
| GuildQuality | 312 | ★ 4.9 | Craftsmanship & Job-Site Standards |
| Owens Corning | 312 | ★ 4.9 | Manufacturer-Certified Workmanship |
| HomeAdvisor | 140 | ★ 4.6 | Verified-Pro Network |
| Angi | 80 | ★ 4.7 | Home Services Resource |
| 54 | ★ 4.8 | Social Community Source | |
| Houzz | 12 | ★ 5.0 | Professional Remodeling Network |
| Better Business Bureau | 8 | ★ A+ | Accredited Local Business |
Verify Our BBB A+ Accreditation and GuildQuality Badges Here →
Google Verified Rating Distribution
From 396 Google reviews. The large 5-star metric shows consistency, but we prioritize learning from the smaller bars.
Methodology: How ECC Counts Reviews
Our 1,900+ review total represents our unified footprint across 10 major consumer and manufacturer platforms.
To ensure maximum transparency, we clarify that syndicators and aggregator portals (such as Birdeye and Trust Index) occasionally display primary reviews originally submitted to Google or Facebook. This is standard industry practice to maintain unified customer visibility.
To give homeowners the strictest, most conservative figure, our total count of unique, primary-source customer reviews across our direct profiles stands at roughly 1,400+ fully deduplicated entries.
We do not delete, filter, or alter negative feedback on any public channel we control. Positive or negative, our team values every opportunity to inspect and improve our work.
Reviews By Service: What Your Neighbors Are Saying
We segment our homeowner feedback by specific trade to prove that our obsessive "Forensic Standards" apply to every single job, whether it's a massive commercial roof replacement or a localized flashing repair.
Real Neighbors, Real Faces (Customer Gallery)
See the smiling faces of the South Jersey homeowners we've proudly protected.
Residential Roof Replacement Reviews
Homeowners consistently praise our Project Managers (Luke, Brian, and Dominic) and our absolute "zero-mess" property cleanup promise.
Learn More About Our Roof Replacement Services →Full Roof Replacement
“ECC Roofing & Siding executed a complete tear-off and roof replacement on our property. Luke's inspection was incredibly thorough, identifying hidden rot the other guys missed. The crew was meticulous, and the whole site was cleaned up by the time I got home from work.”
Owens Corning Roof System
“We hired ECC to install a new Owens Corning roofing system. Brian explained the importance of proper ridge ventilation to stop our attic from overheating. ECC far exceeded my expectations on color matching and trim work. The roof looks brilliant.”
Roofing Installation
“Professional from start to finish—no hidden costs. Dominic managed our roof replacement perfectly. We felt no sales pressure, just honest local craftsmen doing exactly what they promised. Highly recommend ECC to anyone in South Jersey.”
Specialized Roof Repair & Storm Restoration Reviews
When Nor'easters strike, our dedicated repair specialist, George, is frequently cited for his quick technical execution and rapid response to wind and rain damage.
Need Emergency Roof Repair? Click Here →Emergency Leak Diagnostics
“After heavy wind and rain, we had an active leak threatening our drywall. George from ECC responded incredibly fast. He took his time until the repair was absolutely perfect, replacing the damaged flashing and underlayment properly.”
Wind Damage Repair
“A recent Nor'easter ripped off a section of our shingles. ECC came out immediately to secure the roof and prevent water intrusion. Quick, honest, and top-quality work when we had an active leak. George is a true expert.”
Storm Restoration
“After storm damage, ECC handled our roof repair efficiently. George diagnosed the missing shingles and compromised decking in minutes. They documented everything, which gave us incredible peace of mind.”
Premium Siding Installation Reviews
Feedback frequently highlights the stunning visual transformations we achieve and our deep expertise in navigating strict township codes for historical and Victorian renovations.
Explore Our Siding Installation Services →Siding Replacement
“Updating a historic Victorian home in Haddonfield is difficult due to township requirements, but ECC navigated it flawlessly. The visual transformation is unbelievable, and the crew kept the job site impeccably clean.”
James Hardie Siding Install
“We wanted siding that could handle local weather variations without fading. ECC’s installation crew was highly skilled, ensuring every trim line was perfectly straight. Our house is now the best-looking on the block.”
Complete Siding Makeover
“We hired ECC for a massive siding project. From the first consultation to the final walk-through, the communication was stellar. The weather-resistant detailing they added around our windows shows their technical precision.”
Window & Gutter Installation Reviews
Clean interior finishing, tight thermal seals, and heavy-duty water management built to survive local storms.
See Our Window & Gutter Solutions →Energy-Efficient Windows
“ECC replaced all the drafty windows in our home. The interior finishing is completely clean, and the tight seals mean our HVAC isn't working overtime anymore. Noticeable efficiency gains immediately.”
Seamless Gutter Installation
“With the heavy autumn leaf fall and spring storms, we needed a better gutter system. ECC installed heavy-duty seamless gutters. The pitch is perfect, and we no longer have water pooling near our foundation.”
Window Replacement
“The installer took the time to answer all our questions and protected our indoor floors during the entire window installation process. My home is significantly quieter and far more comfortable.”
The ECC Accountability Philosophy
In 27 years and nearly 2,000 reviews, we have learned that while absolute perfection on a construction site is impossible, accountability is mandatory.
On Pricing
You will occasionally see feedback regarding our pricing. We will tell you plainly: We are rarely the "cheapest" bid in South Jersey. Our high-end forensic standards, massive $6M insurance policy, and Platinum-certified materials require an investment in quality. We prioritize Outcome over Outlay. A cheap roof is the most expensive roof you will ever buy when it fails in three years.
On Complex Quotes
Sometimes, forensic diagnostics for complex structural repairs or large-scale commercial projects take longer than a rapid "drive-by" estimate. We choose accuracy over speed. We want your quote to be the final quote—no surprise upcharges.
The Milsop Guarantee
If a customer is ever unsatisfied with our workmanship, owner Jim Milsop personally ensures our production team rectifies the concern immediately. We answer the phone with a smile, every time.
Owner Response Examples: Hands-On Care
We don't ignore reviews. 100% of our direct feedback receives a personalized response from our leadership team. Here is an actual example of what that looks like on Google:
“George came out to inspect our attic ventilation. He spent 30 minutes looking around and let us know everything was performing as it should, refusing to charge us for a diagnostic fee. His honesty is rare.”
“Thank you, Alan. We teach our inspectors to always default to the truth. If your roof doesn’t need work, we will be the first to tell you. We appreciate the opportunity and are here if you ever need us down the road.”
Negative Reviews: How We Handle Our Mistakes
We don't run from our mistakes. We run toward them. Out of 396 Google reviews, only 5 are rated 1 or 2 stars. Here are the facts behind those rare challenges and how we resolved them:
"Communication issue regarding arrival window."
During a severe South Jersey windstorm event, our emergency tarping dispatches backed up our schedule. We failed to notify this homeowner of our delayed arrival window in a timely manner. Owner Jim Milsop personally reached out, apologized, rescheduled the visit, and completed the inspection at no cost to make it right.
"Debris left in side yard."
High winds during a late-afternoon tear-off carried several minor shingle fragments into a neighbor's dense shrubbery line, which our cleanup crew missed in the dark. Upon being notified, our field supervisor went out the next morning to manually rake and clean the neighboring property.
Note: Other low ratings on our profiles are often from non-customers or solicitations, which we reply to asking for verification details so we can investigate immediately.
Recency & Velocity: A Thriving Local Operation
Latest Feedback Analyzed: 6/26/2026
ECC maintains a high "Review Velocity." This means we are receiving fresh, 5-star feedback from South Jersey homeowners on a weekly basis. This steady stream of local proof indicates a highly active, financially healthy, and thriving operation that you can trust to be here decades from now to honor your warranties.
Sneak peek! Watch Our Process: Transparency in Action
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Credentialed Authority
Our reputation and verified feedback are backed by verifiable licensing, deep manufacturing tiers, and massive commercial liability limits.
Frequently Asked Questions
Clear answers about our reputation, our review data, and how South Jersey homeowners can verify our real-world expertise before scheduling a forensic inspection.
Are ECC Roofing & Siding’s 1,900+ reviews real and verified?
Yes. All of our reviews are collected through verified third-party platforms (Google, GuildQuality, and Owens Corning) where the identity of the homeowner and their project address are validated. We do not edit, filter, or alter any review.
Why is ECC Roofing & Siding rated so highly in South Jersey?
We hold a 4.9-star average because we combine premium manufacturer certifications (Owens Corning Platinum Preferred) with specialized "Forensic Inspections" led by trained supervisors who diagnose issues before drafting a contract. This means we eliminate surprise upcharges and fix the root causes of leaks.
Can I speak directly with a past ECC roofing or siding customer?
Absolutely. Upon request during your consultation, we can provide a localized reference list of homeowners in your specific South Jersey township (Cherry Hill, Marlton, Medford, Haddonfield, etc.) who have had similar projects completed by our team.
Why should I look at reviews across multiple platforms instead of just Google?
Cross-platform corroboration proves consistency. While Google shows overall local trust, platforms like GuildQuality survey detailed craftsmanship metrics, and Owens Corning verifies that our technical installation meets strict, warranty-approved manufacturer guidelines.
How does ECC Roofing handle customer complaints or warranty claims?
We back our full replacements with up to 50-year non-prorated manufacturer warranties. If a workmanship concern arises, our production manager and owner Jim Milsop are notified directly to evaluate, dispatch a specialized team, and correct the concern immediately.
Next Step: Request Your Forensic Inspection & Scope
If you’ve reviewed our reputation footprint and you want the exact same outcome—clean job sites, clear explanations, premium materials, and documented workmanship—let’s start with an inspection. We don't guess; we diagnose. We’ll verify the issue, document the water entry path, and give you a rock-solid scope of work you can trust.
Direct Dispatch Line: (609) 561-4355
Fast scheduling. Clear next steps. No pressure—just documented answers from South Jersey's most trusted exterior craftsmen.
Serving Camden, Burlington, Gloucester, and Atlantic counties, and the surrounding South Jersey region with rapid dispatch and Platinum-certified precision.
